Hassle-Free Returns & Exchanges Policy
At Fluffy Finery, we want you to love your purchase as much as we love creating it for you. If for any reason you’re not completely satisfied, we’re here to make it right with our Hassle-Free Returns & Exchanges Policy.
How It Works:
- 30-Day Return Window:
You have 30 days from the date of delivery to initiate a return or exchange. - Condition:
Items must be unused, in their original condition, and returned in the original packaging with all tags attached. - How to Start a Return:
- Contact our customer support team at info@fluffyfinery.shop to request a return authorization.
- Once approved, package your item securely and include the original receipt or proof of purchase.
- Ship the item back to us at the address provided.
- Refunds:
- Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- Your refund will be issued to the original payment method. Shipping costs are non-refundable.
- Exchanges:
- If you’d like to exchange your item for a different size, style, or color, let us know when you initiate your return. We’ll guide you through the process.
- Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us immediately. We’ll gladly replace it or issue a refund at no extra cost to you.
Important Notes:
- Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a damaged or defective item.
- Final Sale Items: Certain items marked as “Final Sale” are not eligible for returns or exchanges.
We’re Here to Help!
If you have any questions about our return policy or need assistance, don’t hesitate to reach out to us at info@fluffyfinery.com. Your satisfaction is our priority, and we’re committed to making your experience with Fluffy Finery as seamless as possible.
Thank you for shopping with us! 💖